As if flying wasn’t stressful enough… but it looks like some airports make the experience nicer than others. New results from the J.D. Power 2017 North America Airport Satisfaction Study reveal which airports are the worst and the best across the US.
One major thing that came out of this study was that overall customer satisfaction is at an all-time high. Most airports scored 749 out of a possible 1,000 points in the study, an increase of 18 points from last year’s results.
The annual study polled 34,000 travelers and asked them to evaluate the following factors: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check as well as food/beverage/retail offerings. You can check out the full report on the J.D. Power website. So who came out on top and which airports are at the bottom of the list?
Best-Ranking Airports In The US
- Orlando International Airport, Orlando, Florida
- John Wayne Airport, Santa Ana, California
- Tampa International Airport, Tampa, Florida
- Dallas Love Field Airport, Dallas, Texas
- Nashville International Airport, Nashville, Tennessee
Worst-Ranking Airports In The US
- LaGuardia Airport, New York
- Newark Liberty International Airport, Newark, New Jersey
- Los Angeles International Airport, Los Angeles
- O’Hare International Airport, Chicago
- John F. Kennedy International Airport, New York
Next time you’re heading to Florida on vacation, make sure you book flights to Orlando and see why it’s ranked the best airport in the US!