According to a study from J.D. Power, customer satisfaction with US airlines is at an all time high, with low fares, fewer lost bags and a low bump rate all contributing to the results.
US airlines have had a rough few weeks but, according to a study from global market research company J.D. Power, customer satisfaction is at an all time high.
The study takes into account responses from over 11,000 participants and considers 7 factors in compiling its results, including costs & fees, in-flight services and flight crew.
2017 sees an overal satisfaction score of 756/1000, up 30 points from 2016, with higher scores than last year recorded across the board. The result marks the highest score in the study’s 13 year history, with travelers appreciating the lower flight fares, better on time performance, and flight crews.
On the other hand, overhead storage was cited as an issue which could do with improvement.
Alaska Airlines was voted the best regular airline, while Southwest took first place as the best low cost carrier.
What do you think about the results?