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This Survey Has Revealed What Passengers Value in a Flight

What do you value most when traveling by plane? A new study has revealed that for many, most important is friendly cabin crew! 

Brilliant customer service can often be the difference between a good and a great experience, and it seems that airline passengers agree. In a recent survey, looking at what makes a flight a positive experience, conducted by the International Air Transport Association (IATA), 23% answered that “attentive cabin crew” are key.

In second place was getting helpful e-notifications from airlines, with 21% highlighting this as a contributing factor to a good flight.

Also important was in-flight WiFi access, entertainment and baggage claim.

What do you value most when taking a trip by plane? 

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